Frequently Asked Questions (FAQs)
Internet, Networking & Security Services in Nairobi, Kenya
Find answers to the most common questions about SpaceLink Network Technology, our internet services, packages, installation, support, and security solutions in Nairobi and across Kenya.
1. Do you provide internet services in Nairobi?
Yes. We provide high-speed internet services in Nairobi, with strong coverage in Kayole, Eastlands, and surrounding areas, and we are continuously expanding to other parts of Kenya.
2. What type of internet do you offer?
We offer:
Fiber internet connections
Wireless internet solutions
Dedicated business internet
Each option is designed to deliver stable, reliable, and high-speed connectivity.
3. How long does internet installation take?
In most cases, internet installation in Nairobi is completed within 24–72 hours, depending on location and service availability.
4. Can I use your internet for gaming and streaming?
Yes. Our Silver, Gold, Premium, Super Power, and Super Star packages are gaming-friendly and support HD and 4K streaming.
5. Do you offer home WiFi installation?
Yes. We provide professional home WiFi installation services in Nairobi, suitable for apartments, estates, and private homes.
6. Are your internet packages affordable?
Yes. We offer affordable internet packages in Nairobi, starting from Ksh 1,500 per month, with transparent pricing and no hidden charges.
7. Do you have contracts or long-term commitments?
No long-term contracts are required. Our services are flexible and customer-friendly.
8. Can I upgrade or downgrade my internet package?
Yes. You can upgrade or downgrade your package anytime based on your usage needs.
9. Are there any hidden charges?
No. We believe in transparent pricing, and all costs are clearly communicated upfront.
10. Do you offer networking solutions for businesses?
Yes. We provide network design, installation, cloud networking, and VPN solutions for businesses, schools, and organizations across Kenya.
11. Do you support remote work setups?
Yes. Our VPN and networking solutions support secure remote access for employees and teams.
12. Do you provide cybersecurity services in Kenya?
Yes. We offer cybersecurity services in Nairobi and across Kenya, including:
Threat assessment
Firewalls & intrusion detection
Security awareness training
13. Why is cybersecurity important for businesses?
Cybersecurity protects your:
Business data
Customer information
Systems and networks
It helps prevent data breaches, cyber attacks, and unauthorized access.
14. What are managed IT services?
Managed IT services involve outsourcing IT management such as monitoring, support, backups, and system maintenance to a professional provider.
15. Who should use managed IT services?
Managed IT services are ideal for:
Small & medium businesses
Offices without in-house IT teams
Growing organizations
16. Do you install CCTV systems in Nairobi?
Yes. We offer professional CCTV installation services in Nairobi for homes, offices, shops, and institutions.
17. Can I monitor my CCTV remotely?
Yes. Our smart CCTV systems allow remote viewing via mobile phone or computer.
18. Do you provide customer support after installation?
Yes. We offer ongoing customer support and technical assistance after installation.
19. How can I contact SpaceLink Network Technology?
You can reach us via:
📞 Phone: 0768 389 645
📧 Email: info@spacelink.ke
📍 Office: Kayole Junction, Muguna Road, Nairobi
20. How do I get started?
Simply contact us, share your location and needs, and our team will guide you through the process.
Speak to Our Support Team Today
If you didn’t find your answer here, our team is ready to help.
📞 Call: 0768 389 645
📧 Email: info@spacelink.ke
SpaceLink Network Technology — Reliable Internet & Technology Solutions in Kenya